Mike and I were hanging out one night talking shop, and we stumbled upon a thought. Why does everything have to be so ordinary? So unspecial? So vanilla??
Did you ask for vanilla when you first looked at a call center?
Operator - "What are you looking for in a call center today?"
You - "Nothing special...someone to say hello that's not me, someone who can't predict common questions and who knows little about HVAC. Someone who doesn't really care about the caller or knows my business. you know, something like that."
We didn't think so.
You are the only thing that matters, aside from those you love and care to serve. How you distinguish yourself, your values and how you serve your customers should matter, and it does. To you, to your loyal customers, and to your future ones.
We're building a platform that speaks entirely to these subjects. But we're not stopping there. We want to help you GROW your business, which is why we're only going to charge you for your new customers.
This may not be rocket science, but it is specialized and strategic, so we'll need your help. Reply to us with the answers to these questions, and we'll be better at what we do for you.
What do you like most about the idea of a professional company fielding your phone calls and inquiries?
What fears do you have?
What's the single most important thing we can know about you and your business, and how you serve your customers?
What do you expect from us?
That's all we're asking now. We're excited to serve you in 2015. Please stay tuned!