As I write about to board a plane at Thanksgiving, I'd like to share five things I did to set up our business for success.
1. I didn't worry.
Believe in your people. It's important to delegate - people you put in charge feel important. They deserve the chance to succeed or fail. They're likely to make you proud.
2. I didn't set an Out of Office.
I'll check e-mail twice a day, and my phone is on in case people need me. Just because you do #1 doesn't mean you check out. People will respect that fact that it's a holiday...and they'll respect you even more that you're available for them.
3. I left the checkbook.
Things break. It's November. Make sure your people can pay a bill if something goes awry...and it might. No matter what the cost, fix it.
4. I made the necessary calls.
My day was booked solid today, and it was awesome. A Tuesday is a Tuesday, and there were plenty of people still at their desks getting deals done.
5. I thanked my customers.
I recited the things I was thankful for - our troops, the opportunity to serve, my friends and family and most importantly, YOU. We're all in business to make money, but it's the heart we're remembered for.